Order Cancellation
For any order cancellation (partial or total) you must email galeriedpenga@gmail.com or call +30 2310 286482. You may cancel an order until we notify you that the order has been dispatched. After that time, it is not possible to cancel an order.
Returns
You have the right to return the products you bought without reason or penalty within 14 days from when you received them. In this case, you are only liable for the return shipping costs.
Returns are only accepted if the products are in the exact condition that you received them, accompanied by the receipt or invoice.
To avoid any inconvenience, you are kindly requested, upon delivery of your order, to carefully inspect the products in order to note any obvious defects (e.g., wrong product).
If you return products, depending on the payment method selected for your order and also on the method of reimbursement, the money you paid will be refunded to you within 30 days from the date when we receive the returned products.
Product Return Notification
If you wish to return products that you ordered, you must email us at galeriedpenga@gmail.com or call us at +30 2310 286 482.
Refund Options
If you decide to return the products you ordered, you may select how you will be refunded. The available options on our online store are the following:
Establish a credit balance valid for up to 12 months from the date of return, for any new purchase from our store in that period of time.
Cash refund: The refund method depends on the payment method you selected. The amount will be refunded to you either by cancelling the charge on your credit card, or by deposit in a bank account indicated by you.
Shipping of new product: This may be the same or similar to your original purchase, or you may choose some other product from our online store.
Returns from EU countries
If you wish to exchange a product for another in our online collection, we will cover the return shipping costs. If you are unable to find another product to exchange, you will unfortunately have to cover the return shipping costs. In this instance, the cost shall depend on the weight of your merchandise. We will send you a return shipping label via email along with instructions. Of course, you may ship the merchandise back using a haulage company of your choice, at your own expense.
Returns from non-EU countries
In the case of a return from a non-EU country, you will be liable for the return shipping cost as well as any eventual customs expenses. For returns from non-EU countries, we cannot arrange for the return with the courier company we collaborate with; however, our Customer Service Department can provide information and help you arrange the return shipping.
As soon as the merchandise is delivered to us, and provided it is in mint condition, we shall refund your money in the way you have selected (bank deposit, credit card refund, Paypal) within 30 business days.
Cash refunds are made for the value of the merchandise. Payments for additional services such as cash on delivery and express shipping are not reimbursed.
In any exchange, the new merchandise must be of equal or greater value than the merchandise being returned.
If a product is retuned that is part of an order placed under the current offer (e.g., 1+1, 50% off the second product), the offered discount shall no longer be valid, or it shall be adjusted according to the final number of products in your order.
Completion of Refund Process
The cash refund process shall be completed within thirty (30) days from the date when the returned product is received.
Return Cost
Our online store shall cover the return cost for merchandise only in the following instance:
- If the merchandise was delivered with a delay in excess of 15 days after the agreed delivery date (with the exception of force majeure cases).
In any other case, the return cost shall burden the customer.