Products ordered by customers with a delivery address in the Regional Unit of Thessaloniki shall be delivered with our own means following arrangements by telephone, at no extra cost.
Deliveries are on weekdays between 9am and 6pm. Before each delivery, an appointment shall be made by telephone that is convenient both for the handling department of our online store, www.penga.gr (in regard to the total number of daily deliveries) and for the customer’s preference.
Products ordered by customers with a delivery address outside the Regional Unit of Thessaloniki that have a value of 900 euros or more shall be shipped via a haulage company that serves the customer’s region, in 3 to 7 business days, and the shipping costs shall burden our online store, www.penga.gr.
Products ordered by customers with a delivery address outside the Regional Unit of Thessaloniki that have a value of less than 900 euros shall be shipped via a haulage company that serves the customer’s region, in 3 to 7 business days, and the shipping costs shall burden the customer. Shipping costs must be paid upon delivery of the products, directly to the haulage company.
Our online store www.penga.gr shall notify the customer by email about the haulage company’s contact information as soon as the products are dispatched.
For foreign countries (EU countries), deliveries are made by courier service and the cost is calculated based on weight, volume, and delivery address.
It should also be noted that for deliveries made during holiday seasons (e.g., August, December) there may be delays in delivery times.